How can we help you?

To place an order, select a product from our catalog, customize its size, material, and quantity using our configuration panel. Choose to upload your design, design online using our Design Studio, or hire our design service. Then, add the product to your cart, fill in your delivery details, and complete the secure payment.

Yes, when designing online or uploading your design, you can review the 3D and 2D digital proofs directly in your browser. For design service orders, a digital proof will be emailed or sent to your account dashboard for approval before production begins.

We highly recommend ordering online for real-time order tracking and secure transactions. However, for large bulk orders (over ₹50,000) or complex enterprise requirements, you can get in touch with our Sales Team via the contact form or call our bulk desk directly.

Pricing fluctuates based on raw material costs (paper, apparel, inks) and current logistics charges. We always display the current live pricing on our website. However, bulk discounts are automatically applied if you increase the order quantity.

Tokens are unique single-use codes linked to specific past orders. Please make sure you are logged into the same account used to make the original order. If you still face issues, please email our support team with your previous order number and token.

Yes, you can configure and add multiple different designs of the same product to your cart as separate line items. Each will be processed and tracked under a single master order.

Yes! In the configurator, you can upload multiple files or designs. If you want different designs printed on different quantities, please add them to your cart as separate items.

Absolutely. We provide standard GST-compliant Tax Invoices. You can add your GSTIN during the checkout process. Once the payment is verified, you can download your invoice directly from the "My Orders" tab on your dashboard.

Go to your Account Dashboard > My Orders, select the past order, and click "Re-order". You will have the option to duplicate the order exactly or load the previous design into the editor to make adjustments before checkout.

When configuring your product, click on the "Upload Design" option. You can upload high-resolution files (PDF, CDR, AI, PSD, JPG, PNG). Ensure your design fits within the bleed guidelines displayed in the template.

To ensure the highest print quality (300+ DPI), our system checks the image dimensions and resolution. If your file size exceeds 50MB, the system might trigger a size warning. Please compress your file or save it as a high-quality PDF/vector format.

Yes, our online Design Studio provides a curve text tool specifically for circular stamps and seals. Select your text box, enable the "Curve Text" option in the text property panel, and adjust the radius to match the stamp size.

We are constantly adding new templates to our library. If a product does not have a pre-made template, you can download the print-ready PDF guidelines template showing safety margins, cut lines, and bleed, then upload your custom artwork.

Digital proofs are generated automatically in the "Artwork History" section of your Account dashboard. You can also view them immediately after uploading your files. Review the proof carefully for typos and alignment, then click "Approve Artwork" to send it to production.

We support PDF (recommended), vector formats (AI, EPS, CDR), high-resolution images (JPEG, PNG), and Photoshop files (PSD). For best results, convert text to outlines/curves and ensure images are saved in CMYK color mode.

All printed items are printed on square layout sheets before they are cut into custom shapes. The preview shows the outer bounding box, but the dotted die-cut line represents where the corners will be rounded.

To maintain high manufacturing consistency and quick dispatch, we use standard industrial Pantone-matched colors. If you need a fully customized corporate color match, please contact our custom printing team.

It can take a few minutes for the high-resolution rendering engine to process and attach the preview to your order. If it's still missing after 30 minutes, don't worry—our prepress team will verify your upload before printing starts.

If you need a custom size, unique paper material, specific binding, or a product not listed in the catalog, click the "Business Solutions" link to fill out a bulk query form. Our custom production team will get back to you with a quotation within 24 hours.

Once your order is shipped, you will receive an SMS and email with the tracking link. You can also click the "Track Order" link in the top navigation bar and enter your Order ID or tracking AWB number.

Production usually takes 1-3 business days depending on the product complexity. Delivery takes another 1-4 business days based on your location. Express same-day shipping is available for select pin codes in metro cities (Bangalore, Chennai, Delhi NCR, Hyderabad).

Occasionally, carrier delays or weather conditions can cause unforeseen delivery hold-ups. Please check the tracking link for carrier notes, or contact our support team at support@smartdigital.com with your order number.

Shipment costs are calculated dynamically based on package weight and destination pin code. The final shipping fee is shown in the order summary on the checkout page before payment.

Yes, but only if the order has not been dispatched yet. Please call us immediately at +91 98765 43210 or email us at support@smartdigital.com with your request.

Yes! We offer 4-hour express delivery for select products in Bangalore, Chennai, Hyderabad, and Delhi NCR. You can select this option at checkout if your pin code is eligible.

Currently, a single online order can only be shipped to a single address. If you need delivery to multiple branches, please place separate orders or request our bulk shipping service through a sales representative.

We try to bundle all items from the same order together. However, because different products are manufactured at specialized facilities (e.g. t-shirts at apparel facility, cards at offset facility), items may arrive in multiple packages.

We accept all major credit/debit cards, UPI (GPay, PhonePe, Paytm), Netbanking, popular digital wallets, and pay-later options like Simpl.

If you cancel before production has started, no fee is charged and you get a full refund. Once the design is approved and sent to printing plates, we cannot cancel or refund the order due to its custom nature.

Yes! We support Simpl. Select Simpl at payment, authorize with your OTP, and the amount will be added to your bi-weekly Simpl bill.

If the amount was debited but the order was not confirmed, it means the bank gateway failed to update our system. The funds are safe and will be automatically refunded by your bank within 3-5 business days. Please reach out to support to verify the status.

We offer credit card EMI options via our payment gateway partner, Razorpay. You can see the monthly split options on the payment page under the Credit Card EMI section.

Refunds are processed to the original payment method. UPI and card refunds typically reflect in your account within 5-7 business days from the date of cancellation.